1. About WSData
The company is based in Trelleborg. The company's postal address is 231 62 Trelleborg.If you want to get in touch with us, send an email to email@example.com with your case and your contact details and we will get contact you shortly.
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, please contact us immediately by email to firstname.lastname@example.org.
Our normal delivery times are 2-4 days. NOTE! Orders placed on weekends will be sent no earlier than the Monday after.
Pre-order/*Delivery 4-7 days may have longer delivery time due to Covid-19 if the product is out of supplier and should the delivery time be delayed, you will be contacted by e-mail for a more detailed information regarding delivery time.
If delays in delivery should occur (without us notifying you of longer delivery times), please contact us at e-mail address: email@example.com.
Just contact us before ordering regarding delivery time if the product is out of stock, there are many suppliers who have longer delivery times than normally caused by Covid-19.
Shipping options "Shipping Domestic - Letter" is not recommended when buying more expensive goods, but instead choose one of the other shipping options.
If the goods is damaged or lost during transport from WSData, we are not liable for compensation, you can then complain about this directly to the carrier. If the product is damaged or lost when the customer returns an item, the customer is responsible for payment.
All prices in the store are stated in SEK and all prices are inclusive of 25% VAT.
On used products are applied for After-Tax Profit Margin
On used products they could be applied for After-Tax Profit Margin (VMB) When applied this information can be found in the product description.
We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
5. Return Policy
When purchasing goods on the website, you as a customer have a statutory 14 day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When using your right of withdrawal:
You must announce that you regret it. The message must be sent to us at firstname.lastname@example.org. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for the return shipping, it is possible to buy a return shipping note on the website, which is recommended (is insured). The sender is responsible for the condition of the products upon return, the products should therefore be sent well packaged and in the original packaging.
Upon return, the product must not have been used or tested more than necessary, installed or assembled.
Examples of handled goods to a greater extent than necessary can e.g. be a product that is returned dirty, lacks a manual, original box, accessories or that has been used.
By used, we mean that the product is used in addition to just being tested.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product if the product is used or damaged.
The Distance Selling Act does not apply to companies and traders. Right of withdrawal does not apply. For certain goods that can be stocked by us, we in some cases deduct from 20% in the event of a return. Contact us and we will get back to you if it becomes possible for us to return the product.
Uncollected consignment is not considered an exercise of the right of withdrawal.
5.2 The right of withdrawal does not apply to:
Products that have the nature of sealed audio or video recording and where the seal has been broken by you.
However, the right of withdrawal does not apply to certain goods such as ordering goods, consumables such as ink cartridges and batteries, processors, software, software agreements, hygiene products such as in-ear headsets and specially adapted products, spare parts for phones/tablets that have been fitted or have a broken seal. The right of withdrawal does not apply to companies and traders. (Even if the purchase was made as a private person and the goods were sent to a company address and which are intended for use in business)
For more on the statutory right of withdrawal, see here.
6. Bought the wrong product.
If you buy the wrong product and wish to replace it with another product, a fee of SEK 169 is charged for shipping costs (return shipping) and handling, shipping is charged for sending out a new product.
7. Complaints and guarantees
We are checking all products before these are sent. If the product would still be defective or wrong when it arrives, we agree in accordance with applicable consumer protection legislation to fix the error free of charge.
You must always contact us for an approval before returning a defective item.
7.1 How do you proceed on complaint?
Any faults and defects must always be announced by the customer.
A complaint you need to do as soon as you discover a defect on the product, so we can solve this as soon as possible.
Original error on the product can be announced within 3 years and we follow the manufacturer's assessment on complaints. Proof after 6 months from the purchase is the customer's responsibility. After an approval of RMA, returns must be made with packages (PostNord or DHL). Products must be packaged properly with packing materials and ESD sensitive products in antistatic bags.
It is important to write the order number and an error description on the return form. Clearly describe the error on the item, then it is easier for the complaint department to find the error on the item.
LCD screens do you need to test before you finally assemble it. If there is defects on the screen, you need to take a photo showing the defect and email the image to RMA@wsdata.se. If the screen has been mounted, we do not approve the complaint. Note that we do not send a new item if it is damaged when we have received the item.
We reserve the right to refuse a complaint if it turns out that the goods are not incorrect in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the General Complaints Board, see ARN.
Normally, there is always at least 1-year warranty from the invoice date, some manufacturers can offer longer warranties than this year, this directly handled towards the manufacturer's service office for the end customer, (manufacturer guarantee applies from the date of manufacture), if you are uncertain it is always good to contact us for more information. For products that are counted as consumables e.g. Ink cartridges and batteries apply 3 months warranty. Products on clearance sale and used products are subject to a limited warranty, which is usually shown in the product description.
Error caused by the wrong handling/assembly or external damage of the product is not covered by the warranty. In addition, the respective manufacturers' warranty conditions apply.
If the product is not repaired, it may be replaced by a current or equivalent to the manufacturer's or WSData; s choice alternatively credited from a valuation. WSData has the right to decide how any warranty replacement should take place. Any valuation is based on the daily value and how long the product has been with the customer related to the warranty period. Utility deductions are added when crediting. Normal waiting time for a guarantee case if the product is sent to the manufacturer is about 3-4 weeks.
A product that turns out to be faultless is returned to the sender without action with debited return shipping and the buyer is also charged a troubleshooting fee, currently 350 SEK.
The warranty does not include errors that have been caused through incorrect handling of the product or incorrect assembly.
8. Limitation of Liability
We take no responsibility for any indirect damage that may result from the product.
We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.
Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
9. Product information
We reserve the right for any clerical error on this site as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
10. Information about Cookies
According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.
11. Personal data
By trading with WSData you agree to our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to any third party without legal basis.
WSData is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order as well as the occasions when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.
11.1 What is a personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
11.2 What information do we store?
In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
11.3 Legal basis
In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings are done with your consent.
11.4 What information is shared and for what purpose?
11.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna.
11.4.2 Shipping Company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: Postnord, DHL.
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use for sending newsletters.
11.5 The right of access
You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.
11.6 Right to rectification
You have the right to ask us to update incorrect information or to supplement information that is defective.
11.7 The right to be forgotten
You can request deletion of the information you intend at any time. There are few exceptions to the right to erase, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under the Accounting Act).
11.8 Responsible for data protection
WSData is responsible for storing and processing personal data in the web shop and ensures that the rules are followed.
11.9 How we protect your personal information
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
12. Changes to the General Terms and Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.
13. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Public Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr
In the event of any dispute, we will follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.